Covid19 -Ticket Refund, Cancellation & Re-Issue Waivers

In the current unprecedented times, we are doing all that we can do to serve you the best. Most airlines are giving a one-time 'change of date' fee waiver for rescheduling. Few airlines are giving refund against cancellation. In compliance with the current policy of airlines, we are striving to accommodate and process your rescheduling/refund requests. Passengers of the airlines that are giving refund against cancellation will get refunds in 8-18 weeks as airlines are grappling with a mounting backlog of cancellations.

Refund Policy

The refund is governed by the terms and conditions of the airline from which you have booked the airfare. There are so many fares which are non-refundable. The refund may take up to 8-10 weeks and in some cases, Airline may take more than 12 weeks. If the refund is delayed from Airline, in this case, is not at all responsible.

Cancellation of any component of your travel may incur a fee of AUD 150.00 per person and consolidator fee of AUD 22 plus any cancellation fee imposed by the Airlines. The cancellation fee may vary depending upon the time, airline and efforts spent in the refund processing application. In all circumstances, the infant tickets are always non-refundable.

If there is a schedule change or flight cancellation done by Airlines, then the cancellation fee would be AUD 75.00 per person/ticket in addition to the cancellation fee levied by the airline.

However, if we as an agency cancel the tickets due to any unwanted/unavoidable circumstances we shall refund the ticket prices within 5 business days. The refund will be processed when a ticket cancellation is entitled for a refund and it could take longer in some cases. If we are unable to process refund to you is merely because of the delay of refund from the relevant supplier.